Service Desk Analyst 3 (Contract-to-Hire)

Location: West Houston (Memorial City / Energy Corridor)
Type: Contract-to-Hire

Overview

A client in the West Houston area is seeking a Service Desk Analyst 3 for a contract-to-hire assignment. This role is ideal for an experienced IT support professional with strong technical troubleshooting skills and a proven ability to deliver exceptional end-user support. The successful candidate will handle a mix of remote and on-site support, participate in incident management, and play a key role in supporting business-critical IT operations.

Responsibilities

• Provide IT support via phone, email, remote tools, and in person.

• Log, track, and resolve service desk tickets in a timely manner, ensuring SLA compliance.

• Troubleshoot and resolve access-related issues such as passwords, account lockouts, and login failures.

• Create and manage user accounts and distribution lists in Active Directory.

• Provide Microsoft 365 and Intune administration support.

• Install, configure, and maintain desktop/laptop hardware, printers, and mobile devices.

• Perform imaging, software updates, and equipment deployment.

• Support hardware and software asset management, including inventory control.

• Perform employee desk moves, IMAC (Install, Move, Add, Change) requests, and hardware setup/teardown.

• Assist with incident management, desktop projects, and user adoption/training.

• Work with IT managers and vendors to support supplier management activities.

Qualifications

• Associate degree preferred; equivalent experience considered.

• 3–5 years of IT support experience, including troubleshooting desktops, laptops, mobile devices, and peripherals.

• 2+ years of experience with Microsoft technologies: Windows 10, Office/Office365, Active Directory, Intune, and Exchange Management Console.

• Strong customer service orientation—professional, approachable, and composed in high-pressure situations.

• Excellent organizational and problem-solving skills; ability to prioritize and multitask.

• Strong oral and written communication skills.

• Demonstrated ability to work both independently and collaboratively in a fast-paced environment.